The water board is a 2 year appointment, comprised of 7 members. The Water Board has an office in Town Hall.  This board has a part-time clerk on staff. Please contact the office for general hours of operation.

Town Offices
Hours of Operation
9am - 4pm
Monday - Friday
Hours are subject to change
845-758-4608
hvanparys@redhook.org
clittle@redhook.org

• Conduct all test required by the Health department and other governmental agencies in order to provide safe drinking water.
• Notify the customer in advanced via the news media of any scheduled service interruptions.
• Notify the customer of potential water shortages and provide guidelines and regulations for conservation.
• Make repairs to the main system as promptly as possible.
• Water meters, both inside and outside are owned and maintained by the Water District.
• Questions regarding service, billing procedures, or repairs will be handled by the Water Department which can be reached on 758-4608 or, as an alternative, the Town's Clerk's office may be contacted at 758-4606. In Case of Emergency, call the system operator, Rich Cain at Richard Cain, Inc., 229-7410.
• The customer will be billed for water usage based on meter readings on a quarterly basis in, Jan., April, July & Oct.
• The customer owns and is responsible for the service line from the valve to the house.

Responsibilities of Customer

• All bills are payable when received and must be paid by the date on the bill to avoid a 10% late charge. The account is delinquent after a 30-day grace period. A second notice will be sent to delinquent accounts advising that service will be terminated if payment is not made with in 15 days. Accounts shut off for unpaid bills are charged a $75 service restoration fee in addition to the unpaid balance. Payment is required prior to restoring service. Once payment is received, reconnection will be made, within 24-hours, during normal business hours.
• Prior to calling the District Office for use discrepancies, check for leaks in appliances, running toilets and leaking outside faucets. If a service call is made and the problem is due to a house plumbing problem, a service fee may be levied.
• Be aware of the location of your curb valve (the shut off valve located at the front property line) and the location of your inside shut-off valve which is next to your inside water meter. These valves allow the water to be shut off in case of emergency and should be accessible at all times.
• Protect the inside meter from freezing, such as an unheated garage or crawl space, it should be insulated or temporary heat should be provided.
• Report damage to meters immediately.
• A service charge will be levied for connecting a new home to the system or for meter replacement due to freezing or damage.
• Meters or meter seals must not be tampered with, doing so is presumed to be theft of services punishable under New York State Law.
• The Water Department must be notified when new home siding is to be installed. The outside meter will be removed and replaced at no charge by the Water Department personnel.
• When the service line (connection from curb valve to house) exceeds 100, an approved meter pit will be installed and maintained by the customer.
• A final meter reading is required for a closing (home sale), a request must be made to the Water Department at least two business days prior to closing.
• Meters must be accessible for repairs/reading.
• During winter, a path cleared of snow will make the meter readers' task easier. Customers served by meter pits are requested to remove snow from the pit cover. When the pit meters cannot be read, an estimated bill will be created, resulting in the possibility of a larger bill for the following quarters.

Service Charges

• Connection of system to new home: $ 1000.00
• Tapping fee: $ 250.00
• Replacement of meter due to freezing:
  (Non-emergency rate) $ 35.00 (plus meter cost)
• Service Restoration Fee: $ 75.00

Water Loss in Gallons
(Multiply by $ 3.59/1000 gal. to determine extra dollars paid due to leak)

Important Phone Numbers
General Information: Water Department Office — 758-4608
System Repair or Service Related: Richard Cain, Inc., 229-7410.
Emergency Call: 431-6610 anytime
Town Clerk: 758-4606
Town Highway Dept.: 758-4615